We offer a 100% satisfaction 30-day money back guarantee and returns are 100% free.*
There’s zero risk to try the Basis trainer. If you're not happy, we're not happy, and if you aren’t, we’ll happily refund you. We are confident that you will absolutely love your Basis Trainer.
*Returns must be made within our 30-day return window from when your Basis Trainer ships.
To complete your return, email us at hello@surfbasis.com and include a receipt or proof of purchase.
Our return policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty.
If your Basis Trainer is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or to charge additional restocking fees.
